OUR COMMITMENT TO QUALITY
COLLABORATION
Our Customer Care team work closely with our delivery partners to ensure the smooth transition of each project into the handover phase.
IDENTIFICATION
We utilise our analytical expertise to consolidate a database of actionable items based on a full audit of historical, current and potential issues.
PLANNING
A strategy is built to address the unique needs of each project, always taking into consideration programme, access and impact
COORDINATION
Our experienced Customer Care team ensures the execution of the agreed strategy
COMMUNICATION
Our communication experts communicate with our clients and subcontractors throughout the lifecycle of our projects to ensure customer satisfaction.
QUALITY CONTROL
Our modern communication platform ensures repairs are photographed, reviewed and accepted by Customer Care prior to seeking our client’s feedback.